Privacy Policy

Our Commitment to Your Privacy

Fruitbowl Events Agency (Fruitbowl Productions Pty Ltd) is committed to protecting your privacy and providing a transparent explanation of how we collect, use, disclose, and store your personal information. This Privacy Policy outlines our practices in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and also includes considerations for users in the EU under GDPR where applicable.

This Privacy Policy applies to all operations, websites, event registrations, and online services managed by Fruitbowl Events Agency.

What Information Do We Collect?

We collect personal information in a variety of ways, including:

• Stallholder/vendor registration forms
• Event participant and delegate registrations
• Phone, email, or in-person communications
• Website contact forms or account sign-ups
• Social media interactions
• Through third-party event platforms or partners

Types of personal information collected may include:

• Name, email address, phone number, postal address
• Dietary, accessibility, or health-related information (when necessary)
• Business information related to your involvement in events
• Payment details (if making a purchase or booking a paid service)
• Device and usage data (e.g., browser type, IP address, time zone)
• Location data (general country or city level)

Why Do We Collect Your Personal Information?

We collect and use your personal information for purposes including:

• Event coordination (e.g., stallholder or performer management)
• Conference and delegate registration
• Providing services and customer support
• Sending operational updates or promotional communications
• Ensuring accessibility, safety, and insurance compliance
• Delivering personalised content and improving user experience
• Complying with legal and administrative obligations

You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe link in emails.

Sensitive Information

Sensitive information (such as health data or cultural background) is only collected when necessary and will:

• Be used for the purpose it was collected
• Be handled with additional care and only with your consent, unless required by law

Third Parties & Disclosure

Your information may be shared with:

• Service providers and contractors engaged to deliver event-related services
• Email campaign providers (e.g. Campaign Monitor) for our marketing communications
• Government authorities, if required by law or to meet safety obligations

We will not sell or share your information for unrelated third-party marketing.

Cookies and Digital Tracking

Our websites use cookies and similar technologies to enhance user experience. These include:

• Functionality cookies – remember login or preferences
• Analytics cookies – track site usage (via Google Analytics)
• Marketing cookies – serve targeted ads via platforms such as Facebook or Google
• Third-party content – such as embedded Vimeo videos or social feeds

You can modify your cookie settings in your browser. Note that disabling cookies may affect your experience.

Data Storage and Security

We take reasonable steps to protect personal information from misuse, interference, and loss. Information is stored securely and may be hosted in Australia, the EU, Asia, or the USA, depending on our systems and service providers.

Where information is no longer required, we will securely destroy or de-identify it.

Your Rights

You have the right to:

• Access your personal information
• Correct any inaccurate information
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications

Requests can be made via email to: [email protected]

International Transfers

By interacting with us, you consent to the transfer of your information outside your country of residence, including to Australia, Asia, the EU or the USA. We ensure appropriate safeguards are in place.

Updates to This Policy

This Privacy Policy may be updated occasionally. The latest version will always be available on our website.